Frequently Asked Questions
Are your prices negotiable?
We deliver lasting value for our customers by learning and understanding their specific needs and building trusted relationships with them. Our dedicated sales team can make recommendations and help you find the products that are best suited to your needs and budget.
Do your prices change?
While each business unit works aggressively at reducing or absorbing the impact of cost increases, we are experiencing significant challenges with cross-border tariffs and the cost of crude oil impacting transportation and raw materials. The overall tariff impact has begun to impact certain raw materials and has factored into overall inflation.
How do I get free shipping?
Web orders including $499 or more of eligible items qualify for FREE local shipping. Learn more.
Can you send me the invoice for my order?
Invoices can be accessed through your account dashboard while logged in with your Kitply.ca account.